Frequently Asked Questions
To find details on the status of your order, go to "My Account" and then " Follow my orders ".
You will receive an email at each new step of your order indicating its status.
The status of your order can be :
- Waiting for payment
- Payment accepted
- Reminder of payment
- Payment refused
- Preparation in progress
- Shipped
- Cancelled order
When your order is shipped, you can track the delivery of your package by entering your tracking number and sometimes the postal code of the delivery address on the site of the chosen shipper:
For on-site pick-ups, we keep you informed by email when your order is ready for pick-up.
Lifetime warranty* for lighting solutions Peli™
Peli Products S.L.U. guarantees its torches for life* against breakage and manufacturing defects.
This warranty does not cover the bulb or batteries.
Peli™ will repair or replace any defective product at its sole discretion.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE REMEDIES SET FORTH HEREIN SHALL BE THE PURCHASER'S SOLE AND EXCLUSIVE REMEDY. TO THE FULLEST EXTENT PERMITTED BY LAW :
- THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
- ALL OTHER IMPLIED WARRANTIES AND ANY NON-CONTRACTUAL LIABILITY ARE HEREBY DISCLAIMED AND EXCLUDED.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PELI™ BE LIABLE FOR ANY CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR INDIRECT DAMAGES, OR ANY SPECIAL DAMAGES WHATSOEVER, WHETHER OR NOT ANY CLAIM FOR SUCH DAMAGES IS BASED ON A WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE, and Peli™'s liability to the purchaser for damages shall in no event exceed the purchase price of the product for which damages are claimed damages and interest.
To file a warranty claim, the buyer must contact the company Proteclight.
All warranty claims must be made by the buyer as soon as possible. In the event that the product is defective in accordance with the terms and conditions hereof.
The company Proteclight will inform the buyer if his Peli™ lighting will be repaired or replaced, at its sole discretion.
Any claim under warranty of any kind will be denied if the Peli™ lighting has been altered, damaged or physically modified in any way, or subject to abuse, misuse, neglect or accident.
Some countries do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights and you may have other rights, which vary from country to country. In particular, consumers have legal rights under applicable national legislation relating to the sale of consumer goods. This warranty does not affect these rights.
* Lifetime warranty not applicable if prohibited by law.
1 YEAR LIMITED WARRANTY FOR HARD-TO-REACH AREA LIGHTING SYSTEMS RALS PELI™
Peli Products, S.L.U. ("Peli™") warrants its Remote Area Lighting Systems (RALS) to be free from defects in materials and workmanship for a period of one year from the date of purchase. This warranty applies only to the original purchaser and is not transferable.
TO THE EXTENT PERMITTED BY LAW :
- THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ;
- ALL OTHER IMPLIED WARRANTIES AND ANY NON-CONTRACTUAL LIABILITY ARE HEREBY DISCLAIMED AND EXCLUDED.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PELI BE LIABLE FOR ANY INTANGIBLE, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR ANY SPECIAL DAMAGES WHATSOEVER, WHETHER OR NOT A CLAIM FOR SUCH DAMAGES IS BASED ON A WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE, and Peli™'s liability to the purchaser for damages shall in no event exceed the purchase price of the product for which damages are claimed.
Upon presentation of a dated and valid proof of purchase, Peli™ will repair or replace any defective part, at its sole discretion.
TO THE EXTENT PERMITTED BY LAW, THE REMEDIES SET FORTH HEREIN ARE THE ORIGINAL PURCHASER'S SOLE AND EXCLUSIVE REMEDY. Any replaced product, or any repaired part, will be covered only for the remaining warranty period of the original product purchased.
To file a warranty claim, the purchaser must contact Proteclight. All warranty claims should be made by the purchaser as soon as possible.
In the event that the product is defective under the terms of this warranty, the authorized distributor will inform the purchaser whether the RALS will be repaired or replaced, at its sole discretion.
Any warranty claim of any kind will be denied if the RALS has been altered, damaged or physically modified in any way, or subjected to abuse, misuse, neglect or accident.
Some countries do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may have other rights, which vary from country to country.
In particular, consumers have legal rights under applicable national legislation relating to the sale of consumer goods. This warranty does not affect these rights.
The majority of the products and equipment of beaconing and signalling proposed by our company Proteclight can be returned. However, certain personalized products created to measure according to your needs cannot be returned or exchanged.
In accordance with the article L.121-20-2 3° of the French Code of Consumption, the right of retractation cannot be exercised for the goods made according to the specifications of the consumer or clearly personalized. Consequently, the right of withdrawal from which the consumers benefit under the terms of the article L. 121-20 of the Code of the Consumption can be exercised only for the following products:
If your promotional code doesn't work, we recommend that you read the terms and conditions of use of the promotional code.
We advise you to do so :
- Make sure the code has not expired.
- Check the type of product mentioned in the offer. It is possible that the type of product you have chosen doesn't match the offer.
- To check the amount of your cart. Some promotional codes are sometimes programmed for a certain amount (minimum or maximum).
- To verify the quantity of products mentioned in the offer. Promotional codes are sometimes programmed for a number of products.
- To verify that you are not trying to apply an offer valid only for the first order when you have already ordered at Proteclight.
It is not possible to cumulate two promotional codes on a single basket. If you have two promotional codes that you wish to use, you must place two separate orders to benefit from them individually.
Enter the promotional code when you validate your cart in the dedicated field at the bottom of the cart page " Promotional Code ". Click on "Apply" for the code to work. The amount of the discount appears in orange at the bottom of your cart. The amount of the discount will be automatically deducted from the amount of your order.
Please note that the discount amount will be deducted from the amount of your order :
- You must be connected to your Proteclight account to benefit from your promotional code.
- Promotional codes do not apply to shipping costs (unless contraindicated).
To log out of your account, simply go to "My Account" and click on "Log Out".
To change your personal information (delivery address, billing address, last name, first name, phone, e-mail, password), log in to your account. In "My Account", click on "Personal Information". Modify the information you wish to change.
Be careful, when you change your personal information, orders placed with your old information will not take into account the new one. Only future orders will use your new information. Check all the elements (billing address, delivery address, name...) during payment, because once your information is entered for your order, they can no longer be modified.
To change your login information, log in to your account. In "My Account", click on "Personal Information". Change your email address in "Email Address" and your password in "New Password". Don't forget to confirm your new password in the "Confirm Password" field.
To unsubscribe from our Newsletter, click on the "Unsubscribe" link located at the bottom of the last email you received.
If you have lost your password, when you log in, click on "Forgot your password?". Fill in your email address and click on " Send me my password again ". You will receive an email with your password.
Invoices are not sent with the products. They are sent in the email "payment accepted".
The means of payment available on our site are the following:
- Credit card (Visa and Mastercard)
- PayPal (card or account)
- Bank transfer
- Check
- Administrative mandate (reserved for institutions in the field of public accounting (education, town hall, local authorities, etc.).
Our means of payment are 100% secure with our banking service provider Crédit Mutuel.
Please note that for payments by check and bank transfer, the information necessary to send your payment will be sent to you by email once your order has been validated. Your order will only be shipped upon receipt of payment.
You are unable to confirm your order?
If you tried to pay with a credit card, we invite you first to check that :
- Your card has not expired
- Your card number has been entered correctly, re-enter it - your account is funded or your limit is not exceeded.
If you wish to pay by Paypal but this indicates an error, please try again with your credit card. The Paypal site may encounter temporary bugs.
If despite these checks, you still encounter a problem, please contact us by email at contact@proteclight.com and send us a screenshot of the error message.
To validate your order, follow these steps :
- Step 1 : Once you have chosen your item, add it to your cart by clicking "Add to cart".
- Step 2 : When all the items you wish to purchase are added to your cart, click on the "Cart" icon in the top right corner, then on " Order ".
- Step 3 : Check that your cart is complete and press "Continue shopping".
- Step 4 : Fill in your details in the required fields, then click "Continue shopping". Attention, check all the elements (billing address, delivery address, name...) during the payment, because once your information is entered for your order, they cannot be modified.
- Step 5 : Choose your shipping method and your payment method.
- Step 6 : Check the box "I have read and accept the General Terms and Conditions of Sale" then press " Confirm and Pay ".
Your order is validated. Once your payment has been accepted, you will receive an e-mail confirming your order.
To recommend the same product, here are the steps to follow:
- Step 1 : Click on "My Account".
- Step 2 : Go to " Follow my orders".
- Step 3 : Click on " Reorder " on the product you wish to reorder
Confirmation emails are sent to the address used to place your order after validation of your payment.
If you haven't received it, don't hesitate to check in your spam mails first.
Otherwise, log in to your Proteclight account and check your order history to make sure that your order has been registered.
Our delivery charges are calculated according to the weight of your package and the delivery method chosen.
All our products are packaged so that they receive maximum protection during transport.
Our delivery charges include packaging, handling, handing over to the transporter and, of course, delivery.
Proteclight offers 6 shipping methods:
- On-site pick-up: 14 Route de Francheville, 69630 Chaponost, France
- Mondial Relay: relay point delivery service.
- DPD Classic: delivery service for professionals.
- DPD Domicile Predict: home delivery service by appointment.
- Transport SCHENKER: delivery service for bulky packages.
- TNT: delivery service outside metropolitan France.
Delivery times* are :
- On-site pick-up: pick-up within 48 hours, Monday to Friday between 9:00 am and 5:00 pm.
- Mondial Relay : delivery within 3 to 5 working days.
- DPD Classic : delivery within 24/48 hours (working days).
- DPD Domicile Predict: delivery within 24/48 hours (working days) in the time period that is most convenient for you (among the choices offered by DPD).
- Transport SCHENKER: delivery within 48 hours (working days).
- TNT : delivery within 3 to 5 working days depending on the country.
*if products in stock.
*As these are custom-made products, the pre-cut marker kits for intervention vehicles have a delivery time of about 1 week.
Proteclight delivers in the following countries :
Metropolitan France, Overseas Departments (Guadeloupe, Martinique, Mayotte, Reunion Island, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Guyana, French Polynesia, Wallis and Futuna), Monaco, Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Finland, Italy, Poland, Portugal, United Kingdom, Denmark, Ireland, Andorra, Sweden, Greece, Czech Republic, Romania, Slovakia, Croatia, Cyprus, Estonia, Latvia, Lithuania, Malta, Hungary, Slovenia, Bulgaria, Norway, Iceland, Liechtenstein, Macedonia, Switzerland, Serbia, Turkey, Ukraine, Bosnia and Herzegovina, Albania.
If you wish to have your order delivered outside of metropolitan France, please specify the country when indicating your delivery address.
For logistical reasons, shipping to countries outside of metropolitan France will necessarily be with the transporter TNT.
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